Customer Service Representative
Full Time • Northridge
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
Compensation: $20.00 - $21.00 per hour
About Us
Three sisters from Los Angeles, California have come together to take the fashion world by storm, and rather affordably!
What started as an idea, has morphed into the ultimate go-to place for fashion savvy women all around the world. Naked Wardrobe is an online store that is always on trend, and always fashion forward.
We provide fabulous fashion, and the latest trends at an affordable price point. We design and produce in limited quantities to ensure that our styles are exclusive, and individualized for our clients.
Naked Wardrobe is a fashion forward line created with the intention of celebrating women of all shapes and sizes. We pride ourselves on the ability to empower our clients to be confident and express their sense of style through the latest trends.
Naked Wardrobe’s dedication to fashion, style, and making our clients look and feel great is thought out carefully with each piece that is hand selected and designed.
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